Shipping & Delivery

Order Processing

Most orders are processed and dispatched within 24–72 hours, excluding Chinese public holidays. Custom orders and OEM/ODM orders may require additional processing time.

For certain orders, we may need to confirm product compatibility, shipping details, or other information before dispatch. Please check your email after placing your order, as dispatch may be delayed until we receive your confirmation.

If your order is urgent, please contact us before ordering so we can check available shipping options.

Estimated Delivery Times — Standard Parcels

Delivery times vary depending on the destination, product size, weight, and shipping method.

For standard parcels shipped to the United States, estimated transit times after dispatch are:

  • Small parcels under 2 kg, via postal service with USPS delivery: approximately 7–10 days.

  • Parcels over 2 kg shipped via DHL: approximately 3–5 days.

  • Selected high-value orders shipped via air DDP service: approximately 7–15 days.

These are estimates, not guaranteed delivery dates. Order processing time is additional. Customs clearance, public holidays, weather, and carrier delays may affect delivery.

The shipping method for your order will depend on the products ordered and the services available for your destination.

Oversized Items — Sea Shipping

Due to their size, oversized items are shipped from China by sea. Estimated sea transit times to the destination country are:

  • Asian countries: approximately 15 days.

  • United States, Canada, and Australia: approximately 30 days.

  • Europe: approximately 40–45 days.

These estimates cover sea transit to the destination country only, not delivery to your address. Order processing, customs clearance, and final delivery require additional time. Actual transit times may vary due to shipping schedules, weather, and port delays.

Oversized items may require large-truck delivery at the destination, which can result in higher shipping costs. Please contact us before placing your order to confirm shipping availability, costs, and the estimated delivery timeframe for your address.

Shipping Confirmation & Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number.

Some items may be shipped separately. If your order is sent in multiple parcels, tracking details will be provided for each shipment.

Other Destinations & DDP Shipping

For delivery estimates to other countries, or to check whether Delivered Duty Paid (DDP) shipping is available for your destination, please contact our team before placing your order.

Need Assistance?

For shipping inquiries, please share your destination country and the products you are interested in. If you are contacting us about an existing order, please include your order number.

Email: frost@vjoycar.com
WhatsApp / WeChat: +86 173 2031 0512

Email: letittia@vjoycar.com
WhatsApp / WeChat: +86 136 3268 2960

Email: sales@vjoycar.com
WhatsApp / WeChat: +86 136 2192 5935